We love to speak to our customers, even if it’s because we’ve done something that doesn’t meet your expectations. You can reach us either via email or give us a call.
Email us on firstname.lastname@example.org
You can’t ask us that! That’s like asking if we’ve got a favourite child. OK, if you forced me (Simon) to answer it’s got to be the Zest Basil & Coriander Pesto and I know Fraser’s favourite is Grey Poupon Dijon Mustard; but let’s keep that between us yeh?
Well, firstly, you can expect an apology…that’s never OK but it can happen sometimes as much as we take all measures to ensure it doesn’t; somethings are just out of our control. The first thing you should do is contact us immediately and let us know, ideally with a picture to show us what’s happened. Then we’ll find a way to either refund you or replace your item.
We hear you! This is something that’s very close to our heart so we aim to be as transparent as possible with the information we provide on the products we sell. Hopefully you should be able to find all the information you need on the product’s listing, if not please ask!
As a rule, we say allow 5 working days…however we like to set ourselves a challenge so keep an eye out for your delivery in about 2 working days 😉
Get in touch – email@example.com.